ZOVING BUSINESS SOFTWARE SOLUTIONS PVT LTD ("ZOVING", "we", "our", "us") operates the Rummy Jalsa platform, which allows users in select states of India ("Users", "you") to play online Rummy in various formats and variations.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform, and is an integral part of the Terms of Service. Please read this policy carefully before accessing the platform.
Terms used in this policy but not defined have the meanings assigned to them in our Terms of Service.
1.1 We may collect the following types of information:
● Information you provide: When you register on our platform, you provide us with details like your name, location, email address, phone number, profile picture, and social media account ID. For Cash Games, we may also collect bank account details and your PAN (if applicable). Additionally, you may provide personal information about others in referral or team play programs.
● Transaction details: When you make a cash transaction on the platform, we collect information such as payment method, transaction amount, and the date and time of the transaction.
● Interaction information: If you contact customer support, those interactions may be recorded and stored.
● Technical information: We automatically collect information such as your IP address, device identifiers, browser type, language, referring URL, and cookies when you use our platform.
● Usage information: When you play Rummy Games on the platform, we track your activity, such as the games you play, the amount of money spent (where applicable), and the duration and formats of games you participate in.
● Messages: We store messages you send or receive on the platform, as well as any content you upload or share.
● Cookies: We use cookies to identify your browser and store preferences. Cookies help us deliver relevant ads but do not contain personal information. You can manage cookies in your browser settings, but disabling them may affect the functionality of the platform.
● Web beacons: We use web beacons (pixel tags) along with cookies to understand how you interact with the platform and its content. Disabling cookies may render web beacons ineffective.
1.2 Some information is required to access certain features of the platform. If you do not provide this information, you may not be able to use all aspects of the platform.
2.1 We use your information for the following purposes:
● To enable access and usage of the platform.
● To process cash transactions and enable withdrawals (where applicable).
● To facilitate participation in games and events.
● To send service-related communications, including updates on policies and services.
● To promote our services and those of our affiliates.
● To handle support requests, including transaction inquiries and refunds (where applicable).
● For internal operations like troubleshooting, data analysis, research, and quality improvement of the platform.
● To verify and identify users and their accounts.
● To measure and improve the effectiveness of our ads and promotions.
● To personalize the platform, including advertisements and promotions.
● To provide customer support and enforce platform policies.
2.2 For our referral program, we use your name/email for communication with the referred person, along with their name, mobile number, and email.
2.3 Optional use: We may use your personal information for testimonials and promotions.
11.1 We may update our Privacy Policy. The updated version will be posted on the Platform.
3.1 Your information is securely stored and processed on servers located in India.
3.2 Some affiliates and service providers may store or process your information outside India.
4.1 We may share your information with third parties who assist in providing our services, including:
● Service providers such as IT and payment service providers.
● Advertisers and ad networks for serving relevant ads.
● Cloud storage providers for data storage and disaster recovery.
● Analytics and search engine providers for platform optimization.
● Marketing partners and reward providers.
● Customer support providers.
● Verification and identification service providers.
4.2 Some information may be visible to other users you interact with in Cash Games on the Platform.
4.3 We may share your information with ZOVING's subsidiaries, affiliates, and group companies for service provision, internal business purposes, and data analysis.
4.4 We may share your information with law enforcement or public authorities if required to:
● Comply with legal obligations or requests.
● Enforce our Platform Policies.
● Address security, fraud, or technical issues.
● Protect the rights, property, or safety of ZOVING, our users, or the public.
4.5 Service providers are bound by confidentiality and data protection agreements to safeguard your information.
4.6 In the event of a business transfer (e.g., merger or acquisition), your information may be transferred, and the buyer would be required to honor this Privacy Policy.
5.1 We retain your information as long as necessary to provide our services. Afterward, we may keep it to comply with legal obligations, prevent fraud, resolve disputes, enforce agreements, and protect ZOVING's legal rights, as permitted by applicable law.
6.1 Access and Update: You can access and update your personal information by logging into your Rummy Jalsa Account. Some restrictions may apply if your identity cannot be verified or if suspicious activity is detected.
6.2 Withdraw Consent: You have the right to withdraw your consent for information collection by emailing zovingbusiness@gmail.com. This may affect your access to our Platform.
6.3 Account Deletion: You can request account deletion by emailing zovingbusiness@gmail.com or using the account deletion option in the app. Deleting your account will remove access to Rummy Jalsa and all associated data. We may retain certain data as required by law or for fraud prevention, dispute resolution, or to enforce rights.
6.4 Opt-out of Communications: You can opt-out of marketing emails by emailing zovingbusiness@gmail.com.
7.1 We use industry-standard safeguards, including encryption and physical security measures, to protect your information. Our data collection, storage, and processing practices are regularly reviewed to ensure security.
7.2 Your account is secured with a unique password, which you are responsible for keeping confidential. Do not share your password. If you suspect any security breach, inform us immediately.
8.1 Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect information from users under 18. If we become aware that we have collected such information, we will delete it promptly. Please contact our Grievance Officer if you suspect we have such information.
9.1 Our Platform may contain links to third-party websites or services. Your interaction with these is subject to their terms and privacy policies. We are not responsible for their security or privacy practices.
10.1 If you have any concerns about this Privacy Policy or the processing of your personal information, please contact us via email：zovingbusiness@gmail.com
11.1 We may update our Privacy Policy. The updated version will be posted on the Platform.